How identity language in a fiscal year end campaign email affects donor conversion - NextAfter
The Missionary Oblates of Mary Immaculate

How identity language in a fiscal year end campaign email affects donor conversion

Experiment ID: #65810

The Missionary Oblates of Mary Immaculate

The Missionary Oblates of Mary Immaculate are a Roman Catholic congregation of priests and brothers founded after the French Revolution by St. Eugene De Mazenod to work among the poor. Today there are nearly 4,000 missionaries working in more than 60 countries around the world.

Experiment Summary

Timeframe: 06/29/2021 - 06/29/2021

During Oblates fiscal year end campaign, we wanted to test identity language that clarified the identities of the people that would be helped by a donation to the campaign. Instead of saying, you will help people in Zambia, we told the story of one person in Zambia that would be helped. This sent on the second to last day of the campaign and was done as an A/B test in Mailchimp.

Research Question

Bringing clarity to who the donation helps will increase donor conversion.

Design

C: Direct Appeal
T1: Treatment #1

Results

  Treatment Name Conv. Rate Relative Difference Confidence
C: Direct Appeal 0.61%
T1: Treatment #1 0.92% 51.5% 99.9%

This experiment has a required sample size of 5,771 in order to be valid. Since the experiment had a total sample size of 37,899, and the level of confidence is above 95% the experiment results are valid.

Flux Metrics Affected

The Flux Metrics analyze the three primary metrics that affect revenue (traffic, conversion rate, and average gift). This experiment produced the following results:

    0% increase in traffic
× 51.5% increase in conversion rate
× 0% increase in average gift

Key Learnings

The treatment increased donor conversion by 51%, which meant 23 more donations and $2,500 more dollars. We have a few hypotheses as to why this happened. First, it brought clarity to who the donation would help. It told the donor more of the story that they would be a part of. This also led to longer copy, that gave the donor more information, which could also have led to higher donor conversion.


Experiment Documented by NextAfter

Question about experiment #65810

If you have any questions about this experiment or would like additional details not discussed above, please feel free to contact them directly.