How replacing a video thumbnail with a raw link affected email click rate Experiment ID: #20634
Dallas Theological Seminary
The DTS mission is, “to glorify God by equipping godly servant-leaders for the proclamation of His Word and the building up of the body of Christ worldwide.” They strive to help men and women fulfill the Great Commission and the Great Commandment, or more simply: Teach Truth. Love Well.
Ended On: 4/17/2020
With DTS, previous experiments had found that simplifying the email communications tended to increase engagement. This was applicable from solicitation emails to cultivation newsletters. We decided to test this concept with a video as well. Past experiments with similar organizations had shown that video thumbnail images tended to help increase clicks for a video-focused email but, given the recent DTS results, we wanted to validate that specifically with the DTS audience.
Will replacing a video thumbnail image with a raw link to the video affect email click rate?
|Treatment Name||Click Rate||Relative Difference||Confidence|
|T1:||Raw Video Link||1.7%||27.0%||100.0%|
This experiment has a required sample size of 8,866 in order to be valid. Since the experiment had a total sample size of 138,293, and the level of confidence is above 95% the experiment results are valid.
Flux Metrics Affected
The Flux Metrics analyze the three primary metrics that affect revenue (traffic, conversion rate, and average gift). This experiment produced the following results:
27.0% increase in traffic
× 0% increase in conversion rate
× 0% increase in average gift
DTS has typically included thumbnail images in all emails containing video. Through this test, we were able to determine a 27% increase in engagement and traffic with the email that did not include the thumbnail image of the video. DTS should continue to use raw links in emails containing video moving forward.